- Initial onboarding assessment with leadership and management team
- Full access to online Service Excellence portal for staff
- Live virtual or in-person kickoff training with all staff
- Bi-weekly virtual coaching calls for management and supervisors (over 6 months)
- Staff certification testing
- Service Excellence Signature customization (the company embeds their own culture/language into the program)
- End-of-program performance review and assessment

- All elements of the Six-Month Package
- Extended 12-month support
- Monthly leadership coaching calls
- Ongoing staff certification updates
- Quarterly staff re-training & culture reinforcement sessions (virtual)
- Full access to the online portal for 12 months

- All elements of the One-Year Virtual Package
- In-person leadership meetings (quarterly or as needed)
- Private executive strategy sessions
- Custom on-site workshops for team culture reinforcement
- White-glove service integration planning