Initial onboarding assessment with leadership and management team

Full access to online Service Excellence portal for staff

Live virtual or in-person kickoff training with all staff

Bi-weekly virtual coaching calls for management and supervisors (over 6 months)

Staff certification testing

Service Excellence Signature customization (the company embeds their own culture/language into the program)

End-of-program performance review and assessment

All elements of the Six-Month Package

Extended 12-month support

Monthly leadership coaching calls

Ongoing staff certification updates

Quarterly staff re-training & culture reinforcement sessions (virtual)

Full access to the online portal for 12 months

All elements of the One-Year Virtual Package

In-person leadership meetings (quarterly or as needed)

Private executive strategy sessions

Custom on-site workshops for team culture reinforcement

White-glove service integration planning